Service & Support

We sell worldwide mainly through our local distributors. If you want to buy an Exact product, please contact us by filing the form below of this page. We either forward your request to the closest distributor or answer you directly.

Exact pipe saws and bevelers have superior benefits compared to many other methods. If you are looking for safety, extremely high-quality cutting result, fast cutting speed, user-friendliness, easiness, portability, awesome design, and technical functionality with multi-award prizes – Exact is the way to go.

Knowingly there are no reported cases of serious (or even minor) injuries caused by Exact products.

On top of all this, Exact machines are designed for a wide range of pipes and for almost all pipe materials, making sure that most, if not all of your pipe cutting needs are being met.

The gripper unit is patented, and it is the key to the end results: accurate and smooth cuts. The gripper unit is made of extruded aluminium, it is precision-machined and includes 11 axles.

Aluminium is used thanks to its durability and strength.

The design ensures that the pipe to be cut is positioned correctly and remains that way throughout the cutting. In addition to ensuring the correct positioning, it guarantees an extremely easy usability for you.

Exact Pro Series machines are meant for more demanding pipe cutting conditions. The machines are technically more advanced, and while fundamentally being similar to our general pipe saws, the Pro Series machines have more power to cut larger and thicker pipes.

Also, there are exclusive features that make pipe cutting easier and more convenient. Laser beam shows exactly the cut-off point, so called traffic lights help to keep up appropriate cutting speed.

Exact Tool’s product range allows cutting steel, stainless steel and cast iron pipe sizes (outside diameter) of 15 mm – 460 mm (0.6”- 18”).

For plastic (and other soft materials) pipe size range (outside diameter) is 15 mm – 1000 mm (0.6” – 39.4”).

Exact Infinity uses a chain type of gripping mechanism.  Thanks to this innovative method, the boundaries of pipe cutting diameter limitations are no longer an issue.

Thus, you can cut all common pipe sizes from small to large. The cutting capacities vary depending on our Exact pipe saw model.

The best all-around cutting capacity is provided by e.g., the model Exact PipeCut 360 Pro Series which has a cutting range for pipe diameters of 75 mm – 360 mm (3”- 14”). This model is a heavy-duty pipe saw suitable for all the common pipe materials.

The capacity of each pipe saw model is indicated on each product site.

The max. wall thickness varies on the pipe material to be cut, machine model and whether using European model (230V) or US / UK / Japan (120V) model.

e.g., with PipeCut 360 and 460 Pro Series machines (EU model) you can cut steel and stainless steel and cast iron pipes of wall thickness up to 20 mm / 0.78”.

e.g., with PipeCut 360 and 460 Pro Series machines (US model) you can cut steel and stainless steel and cast iron pipes of wall thickness up to 12 mm / 0.5” .

Both of the above models are also capable of cutting plastic pipes with wall thickness of 50 mm / 2.0”

For more information about the max. wall thickness cutting capacities, please browse our product category.

Yes, you can cut all most common pipe materials with Exact pipe saw. The model must be correct to your needs, but many of our universal machines can cut all pipe materials, while we have a few specially designed saws only for some specifical applications. The key to being able to cut all pipe materials is within changing the correct blade to the machine as per your needs.

We supply separately a wide range of specifically designed blades.

You can cut the most common pipe materials:

• Acid-resistant steel
• Aluminium
• Cast iron
• Cast iron with concrete layer
• Copper
• Ductile (nodular cast iron)
• Glass fiber
• Multi-layered materials
• Plastic
• Stainless steel
• Stainless ventilation pipes
• Steel

Yes, it is possible. If performing this task, two things are critical:

1. The weight of the pipe above the cutting point must be considered.
2. Supporting pieces must typically be installed into the cutting gap. Otherwise, the blade will be stuck towards the end of the cutting.
3. To prevent the pipe saw moving downwards during cutting process, Exact Tools has support bands available for various pipe sizes.

Typically, the cutting result is very accurate. All machines are tested in the factory before delivery. If the machine needs adjustment due to the variation of pipe materials, sizes and thicknesses, it is easy to do. Clear instructions are given in the user manuals.

Please see also this instruction video: https://youtu.be/YWi-0cM4GO4

Exact machines can be used almost anywhere, since in most countries they are approved for indoor use – for example, as compared to angle grinders, the fire hazards are substantially lesser.

Hydraulic fluid powered HYDRA models are available for wet and even underwater conditions.

This depends on many different factors. It is almost impossible to predict the durability of a certain type of a blade. How long the blade will last depend on, among other things:

• Pipe material
• Pipe wall thickness
• Pipe diameter
• The feeding speed while cutting
• The blade type itself

Naturally, the user’s experience, and working habits also influence the durability of the blade.

No. You might be able to get some cuts done, but the blade will not last long.

No. It will be either impossible or extremely difficult. The cutting result will be poor, and the pipe will most likely melt, causing excessive smoke around the cutting point. Furthermore, the diamond disc will be destroyed and unusable afterwards.

For stainless steel pipe cutting, please choose a correct saw blade such as Exact Cermet or Exact INOX.

You can repair it at your closest authorized EXACT repair center. In case of repair needs, always contact your EXACT re-seller first for further information.

If you suspect that your machine has become unusable due to material or manufacturing defect, please read our warranty terms by clicking here.

Blade went dull too fast ? Some of the reasons are:

1. The saw blade was incorrect for the pipe material. For example, the more of general use saw blades are not extremely good for challenging stainless steel pipe materials. Usually, you can cut these with for example TCT blade, but the number of cuts will be minor. You can always browse our blades pages or contact us with your specifications, and we will help you further.
2. The feeding speed of pipe cutting is incorrect. Try to stabilize and find the “middle ground”, not to too fast, not too slow. Too slow feeding speed makes the blade teeth heat up.

Blade’s tooth fractured ? There can be several reasons to this:

The most common being that the selected blade was not suitable for the pipe that caused the blade tooth to fracture. For difficult pipe cutting materials, the blade must always be selected correctly.

Yes, all our machines are granted with a 1-year or 2-year warranty from the date of purchase.

For more information about the warranty and terms, please click here.

The shipping from our own warehouse normally takes 2-5 working days depending on where you are located at and what is the shipping method.

Also, most of our distributors have a local stock and thus the delivery is fast.